Terms & Conditions

 

 

Terms & Conditions

You must be at least 21 years of age to order wine or spirits.

Hello All and Warmly welcome to Newwest lane wines. To avail the services offered at www.Newwestlanewines.com, you must agree to the following terms and conditions when you visit or shop at www.Newwestlanewines.com

Check out the term and conditions carefully. While using any current or future services offered by Newwest lane wines, whether or not included in the www.Newwestlanewines.com website, you will abide by these Terms & conditions the guidelines and conditions applicable to such service.

Electronic Communication

We will communicate with you by e-mail or by posting notices on our website . When you visit www.Newwestlanewines.com or send e-mails to us, you are communicating with us electronically. you will receive communication from us electronically. when You agree that all agreements, disclosures, and other communications that we provide to you electronically satisfy any legal requirement that such communication be in writing.

 

Prices

We reserve the rights to change the prices posted on our website without notifying you. Prices prevailing at commencement of placing the order will apply. All the products  on the website does not  includes all taxes and charges. In case there are any additional charges or taxes the same will be mentioned on the website.

Shipping and Handling

Newwest lane wines arrange for shipment of the products to you. Shipping schedules are estimates only and cannot be guaranteed. We are not liable for any delays in the shipments. Title and risk of loss and damages pass on to you upon the products delivery to you.

We will accept the return of the products, provided such return is for products that are damaged during transit, defective, wrongly delivered, wrong product, incomplete package etc. subject to the condition that we are informed about such discrepancies within 24 hours from the date of receipt along with the pictures of the product and provided that the products are returned in their original condition.

Payment

Whenever you plan to buy any products ,payments for the same must be received by us prior to shipping .We accept payment by  credit card, debit card.

Replacement conditions

We offer 7 days replacement guarantee that is valid only in cases of manufacturing defects and transport damages. Customer needs to take as it is Photos when any damage found and are advised to contact customer service within 24 hours, failing which we may decide not take a request for replacement.

Customers will notify us of any damage or defect within 24 hours from the date of receipt of delivery of the products, in case customer fails to inform New westlane wines  within the time frame, We reserves the right to accept or reject such request at its discretion..

We will try to replace the specific product ordered. However, the company reserves the right to offer an alternate product in case the product is out of stock/ production.

In case of exchange of products, shipping Fees for both the sides and COD fees, if any, would be charged.

Changes and Cancellation

Any item Changes, additions, or specification changes made to accepted orders will be modified in the order details. All sales are final, provided, however, item cancellations and quantity reductions may be made before the order is shipped. We may, without liability, cancel any accepted order before shipment if our credit department does not approve your credit or if there are other problems with the payment mode selected by you.

Refund

Order once placed cannot be cancelled, however you can send the email to westlanewines@gmail.com requesting for such cancellation which can be consider for the same on the case to case basis at the sole discretion of the company.

If any orders are cancelled by you after procurement, Newwest lane wines will charge restocking fee applicable as per the product category. Currently all orders will attract a restocking fee of  5% of the order value. Refund will be made after deducting such restocking fee as applicable within 7-10 working days.

Additional, shipping Fees for both the sides and applicable COD fees, would be charged.

Please make sure before you return any products contact us on 212-678-4908 or mail us at westlanewines@gmail.com and inform us about same.